Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with Rouzette, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details: name, email address, phone number, billing address, and shipping address.
• Financial and payment information: payment method details, transaction details, payment confirmation, and other payment-related information processed through Shopify and our payment providers.
• Account information: account login details, preferences, settings, and account activity where applicable.
• Transaction information: products you view, add to cart, purchase, return, exchange, or cancel, and your past transactions.
• Communications with us: information you provide when contacting customer support or otherwise communicating with Rouzette.
• Device information: browser information, device information, IP address, network connection details, cookies, and similar identifiers.
• Usage information: information about how and when you interact with or navigate our website and services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, contact us, or otherwise provide personal information.
• Automatically through the website, including through cookies, similar technologies, and information from your device or browser.
• From service providers, including providers that help us process orders, payments, fulfillment, analytics, marketing, customer support, and website functionality.
• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide, tailor, and improve our services: including processing payments, fulfilling orders, arranging delivery, creating and managing accounts, remembering preferences, supporting returns or exchanges, and improving your shopping experience.
• Payment security: payment information is processed securely through Shopify and our payment providers. We do not store full payment card details on our own systems.
• Marketing and advertising: including sending promotional communications where permitted, showing relevant offers or advertisements, and measuring the effectiveness of marketing campaigns.
• Security and fraud prevention: including protecting our website, customers, transactions, and services from fraudulent, unsafe, malicious, or illegal activity.
• Communicating with you: including responding to customer support inquiries, order questions, delivery updates, and other requests.
• Legal reasons: including complying with applicable laws, responding to valid legal requests, enforcing our terms and policies, and protecting our rights or the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal, or service-related purposes, subject to this Privacy Policy and applicable law. These circumstances may include:

• With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as IT support, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that help us provide marketing services or advertise products and services, where permitted by applicable law.
• When you direct, request, or consent to our disclosure of certain information to third parties, such as shipping carriers or integrations you choose to use.
• With our affiliates or otherwise within our corporate group where applicable.
• In connection with legal obligations, business transactions, disputes, enforcement of our terms, fraud prevention, or to protect Rouzette, our customers, or others.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the services available to you and to merchants like Rouzette.

Information you submit through our store may be transmitted to Shopify and to third parties that may be located in countries other than where you reside. Shopify may also process certain information obtained from your interactions with our store, other merchants, and Shopify in order to provide, protect, and improve Shopify services.

To learn more about how Shopify uses personal information and any rights you may have, you can review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our website may include links to websites or online platforms operated by third parties. If you follow links to sites that are not operated or controlled by Rouzette, please review their privacy policies, security practices, and terms before providing personal information. We are not responsible for the privacy, security, accuracy, or practices of third-party sites.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can review and delete the information where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as those terms are defined by applicable law.

Security and Retention of Your Information

We use reasonable measures designed to help protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information to us through unsecure channels.

How long we retain personal information depends on different factors, including whether the information is needed to provide services, process orders, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, or support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted by law.

• Right to access or know: you may request access to personal information we hold about you.
• Right to delete: you may request that we delete personal information we maintain about you.
• Right to correct: you may request that we correct inaccurate personal information we maintain about you.
• Right of portability: you may request a copy of personal information we hold about you and request that we transfer it to a third party where applicable.
• Right to opt out of sale, sharing, or targeted advertising: depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising or similar purposes.
• Managing communication preferences: you may opt out of promotional emails by using the unsubscribe option in our emails. We may still send non-promotional messages, such as order or account-related emails.

UK and European Economic Area Customers

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by local law, you may have additional rights, including:

• Objection to processing and restriction of processing: you may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of consent: where we rely on consent to process personal information, you may have the right to withdraw that consent. Withdrawal does not affect processing that occurred before consent was withdrawn.

To learn more about Shopify-related privacy rights, you can visit the Shopify Privacy Portal.

Global Privacy Control and Do Not Track

Depending on where you are located, if you visit our website with the Global Privacy Control opt-out preference signal enabled, we may treat this as a request to opt out for the device and browser used to visit our website, where required by applicable law. To learn more about Global Privacy Control, you can visit globalprivacycontrol.org.

Other than Global Privacy Control where applicable, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If personal information is transferred out of the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice where required by applicable law.