30 Days From Delivery
Please contact us within 30 days of your order being delivered so we can review your request while your order details are fresh.
Shop With Confidence
30-Day Guarantee
Your Rouzette order should feel as thoughtful after checkout as it did before. If something is not right, contact us within 30 days of delivery and our customer care team will help with the next step.
Our Promise
A softer, simpler way to shop beauty.
We want every order to arrive clearly, safely, and with support when you need it. If your item arrives damaged, incorrect, defective, or you need help with a return request, reach out first so we can review your order and guide you properly.
Helpful Order Support
Include your order number, checkout email, and a short description of the issue so our team can help faster.
Clear Next Steps
Where eligible, we will guide you through the appropriate return, replacement, refund, or resolution process.
What the Guarantee Covers
Our 30-day guarantee is designed to make your Rouzette shopping experience feel safe, supported, and easy to understand.
- Orders that arrive damaged, defective, or incorrect.
- Return requests made within 30 days of delivery.
- Items that meet the eligibility requirements in our Refund Policy.
- Customer care support for order issues, delivery concerns, and return questions.
Before Sending Anything Back
Please do not send items back without contacting us first. Our team will confirm whether your item is eligible and provide the correct return instructions where applicable.
Some beauty, personal care, or hygiene-sensitive products may have return restrictions once opened or used, unless they arrive damaged, defective, incorrect, or are otherwise eligible under our policy and applicable consumer laws.
How to Start a Request
Email support@rouzette.com with your order number, the email used at checkout, and a clear description of what happened. For damaged, defective, or incorrect items, please include clear photos of the item and packaging if possible.
Need Help With Your Order?
Our customer care team can help with guarantee questions, delivery concerns, returns, damaged items, and refund support.
