Refund Policy

At Rouzette we want you to be 100% satisfied with your purchase. If you’re not happy for any reason, we’re here to help. Please review our return guidelines and procedures below.

Return Eligibility
You may return your order within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Common Return Reasons and Solutions

1. Order Arrived Late
   If your order arrives more than 21 days after purchase, you are eligible for a $10 refund as compensation.
   

2. Defective or Damaged Product
   If your item has a manufacturing defect or is damaged during delivery, we will send you a free replacement. Please contact us with photos within 5 days of delivery.
   

3. Changed Your Mind
   If you no longer want the item, you may return it within 30 days. The return shipping cost is your responsibility.
   

4. Wrong or Missing Item Received
   If you received the wrong item or part of your order is missing, we will either send a free replacement or cover the return shipping cost for the incorrect item.
   

5. Parcel Damaged on Arrival
   -If your package arrives damaged, we will send you a replacement free of charge.

6. Incorrect Shipping Information
   If the shipping address provided was incorrect, and the order is undeliverable, customers are responsible for any additional shipping fees.
   

7. Other Issues
   For any other concerns, please contact us directly and we’ll work with you to find a solution.
   
   

How to Return Your Order

If you need to return your order, follow these simple steps:

1. Contact Us: Email us at Hey@Rouzette.com within 30 days of receiving your order to request a return. Returns must be authorized before sending any items back.

2. Prepare Your Return: Pack the item(s) securely in the original packaging, including all accessories and documentation.
   

3. Ship the Return: Send the package to the return address provided below. Please email us the tracking number after shipping.
   

4. Refund Process: Once we receive and inspect the returned item(s), we will issue your refund within 5 business days via the original payment method.
   

Non-Returnable Items

Products that meet the following criteria cannot be returned:

1. Pre-ordered products.
2. Used products or items not in their original condition
3. Items purchased under promotional sales (e.g., Buy One Get One Free) may only be returned up to a maximum of 3 units

Products Damaged on Arrival

If your item arrived damaged:

1. Take clear photos showing the product, defect, and shipping label.
2. Email the photos to Hey@Rouzette.com within 5 days of delivery.
3. We’ll send you a free replacement. If a second replacement is also defective, we’ll offer a full refund.

Additional Information

• Customer Support: Reach out to us via Hey@Rouzette.com (Monday–Friday). We aim to respond within 1 business day.
• Return Labels: Customers are responsible for generating and printing their own return shipping labels. We are unable to provide prepaid labels due to our global shipping policy.
• Order cancellations: Orders can be canceled within 4 hours of purchase. After this window, the order is processed and cannot be canceled.
  

Thank you for choosing Rouzette. We appreciate your trust and are committed to making things right if anything goes wrong.